Application governance and security have become paramount for organizations across all sectors due to the risk they're introducing to Entra ID environments. With the increasing complexity of IT environments, the proliferation of applications, and the constant threat of cyberattacks, robust application governance and security practices are essential to protecting sensitive data, ensuring compliance, and maintaining operational efficiency, all of which are key factors in the success of any organization.
This blog post delves into the specific business cases that underscore the importance of application governance and security, exploring scenarios such as protecting customer data, ensuring regulatory compliance, and mitigating third-party risks. Additionally, it will highlight the financial and reputational impacts of security breaches, along with how effective application governance can drive innovation and efficiency. Through real-world examples and best practices, this post provides valuable insights for business leaders looking to enhance their organization's security posture and safeguard their critical assets.
Protecting sensitive customer data is one of the most compelling business cases for application governance and security. In an age of increasing data breaches and safeguarding customer information, it is a legal and ethical obligation and a critical component of maintaining trust and loyalty, the foundation of successful business relationships.
Customers entrust organizations with a wealth of personal information, from financial details to personal identifiers. A leak of this data can have severe consequences, including financial losses for customers, identity theft, and a significant loss of trust in the affected business. For instance, the 2017 Equifax data breach exposed the personal information of over 147 million individuals, resulting in widespread distrust and substantial financial penalties for the company.
Robust application governance and security practices are essential to protecting customer data. This includes implementing strong authentication and authorization mechanisms, encrypting data both in transit and at rest, and regularly updating and patching applications to address vulnerabilities. Additionally, organizations should conduct regular security assessments and penetration testing to identify and remediate potential weaknesses. Using tools such as ENow’s AppGov Score utility not only helps but also reduces the time and resource investment necessary to get the job done.
In the financial services sector, protecting customer data is a core responsibility due to the sensitive nature of the information handled. A leading financial institution implemented a comprehensive application governance and security framework, which included stringent access controls, continuous monitoring, and real-time threat detection. As a result, the institution was able to significantly reduce the risk of data breaches and ensure the security of its customers' financial information.
Compliance with industry regulations is another critical business case for application governance and security. Regulatory requirements such as the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and the Sarbanes-Oxley Act (SOX) mandate stringent security measures to protect sensitive information and ensure data privacy.
Failure to comply with regulatory requirements often results in severe penalties, legal actions, and reputational damage. For example, in 2019, British Airways was fined $26 million for failing to protect customer data in compliance with GDPR. This incident not only resulted in significant financial losses but also damaged the company's reputation.
To ensure compliance, organizations must implement comprehensive application governance and security practices. This includes maintaining detailed records of data processing activities, implementing data minimization and purpose limitation principles, and ensuring data subject rights are upheld. Additionally, businesses should conduct regular audits and assessments verifying their ongoing compliance with regulatory requirements.
In the healthcare industry, compliance with HIPAA is essential to protect patient data and ensure privacy. A healthcare provider implemented a robust application governance and security framework, which included regular security assessments, employee training, and strict access controls. This enabled the provider to maintain compliance with HIPAA, protect patient information, and avoid costly penalties.
The use of third-party applications is widespread in today's business environment, offering various benefits such as increased functionality and efficiency. However, these applications also introduce significant security risks, making it essential to have robust application governance and security practices in place.
Third-party applications can introduce vulnerabilities into an organization's IT environment, as they may not be developed with the same security standards as internal applications. Healthcare IT News reported that "in 2023, 35% of third-party breaches affected healthcare organizations with application security presenting the broadest attack surface, according to a new cybersecurity analysis of the largest healthcare companies."
To mitigate risks associated with third-party applications, businesses should implement stringent vetting processes, conduct regular security assessments, and ensure continuous monitoring of third-party applications. Additionally, businesses should establish clear contractual obligations with third-party vendors regarding security standards and breach notification procedures.
In the retail industry, a large retailer implemented a comprehensive third-party application governance framework, which included rigorous security assessments, continuous monitoring, and strict vendor management policies. This enabled the retailer to identify and mitigate potential risks associated with third-party applications, ensuring the security of customer data and maintaining operational integrity.
The costs associated with a breach can be significant, including direct financial losses, legal fees, regulatory fines, and the costs of remediation and recovery. Additionally, the reputational damage resulting from a breach can lead to lost business, decreased customer trust, and long-term brand damage.
The financial impact of security breaches can be substantial. For example, the 2018 Marriott data breach, which exposed the personal information of approximately 500 million guests, resulted in a $123 million fine under GDPR and significant remediation costs. Additionally, the breach led to a decline in customer trust and a subsequent drop in bookings.
In 2013, the Target data breach occurred due to a vulnerability in a third-party vendor's application. This breach exposed 40 million credit and debit card records and cost the company millions in damages and lost revenue.
The reputational impacts of security breaches can be long-lasting and difficult to recover from. Customers are less likely to do business with companies that have experienced breaches, particularly if they feel their data is not adequately protected. The 2013 Yahoo data breach, which affected all three billion user accounts, severely damaged the company's reputation and significantly decreased user trust and engagement.
Implementing robust application governance and security practices is essential to mitigating the financial and reputational impacts of security breaches. By ensuring that applications are secure, regularly updated, and continuously monitored, businesses can significantly reduce the risk of breaches and protect their critical assets.
In the technology sector, a leading software company implemented a comprehensive application governance and security framework, including regular security assessments, continuous monitoring, and robust incident response procedures. As a result, the company was able to prevent several potential breaches, protect customer data, and maintain its reputation as a trusted provider of secure software solutions.
Effective application governance and security practices can also drive operational efficiency and foster innovation within an organization. By streamlining processes, reducing risks, and ensuring application security, businesses are free to focus on innovation and growth.
Robust application governance and security practices can help streamline processes, reduce redundancies, and improve overall efficiency. For example, automating security assessments and monitoring can free up valuable resources, allowing IT teams to focus on more strategic initiatives.
Ensuring the security of applications is essential to fostering innovation. When businesses are confident that their applications are secure, they are more likely to invest in modern technologies and initiatives that drive growth and competitive advantage. For instance, a company that has implemented strong application governance and security practices can confidently adopt new cloud-based solutions, knowing that their data and applications are protected.
Organizations should follow a set of best practices to effectively implement application governance and security practices.
Application governance and security are critical components of a robust cybersecurity strategy. By understanding the specific business cases for application governance and security, such as protecting sensitive customer data, ensuring compliance with industry regulations, and mitigating risks associated with third-party applications, businesses will effectively safeguard their critical assets and enhance their security posture. Additionally, by implementing best practices and fostering a culture of security, organizations can drive operational efficiency, foster innovation, and maintain the trust and confidence of their customers. As the digital landscape continues to evolve, robust application governance and security practices will remain essential to the success and resilience of organizations across all sectors.
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